Product Applications Engineer

Amptek’s Product Application Engineer will provide technical support and applications engineering for Amptek’s family of products.  Amptek is a world leader in the design, development, manufacture, and sale of radiation detection components used in X-ray and gamma-ray detection.  These are used primarily in X-ray spectroscopy, for analytical chemistry in laboratory and portable applications, and in nuclear and space research.

Purpose

The candidate will work directly with design engineers and sales to provide pre/post sales technical support.  This includes demonstrations, training, supporting product installation, diagnosing reported problems, and hands-on test and evaluation of new applications and products.  Individual must be customer focused with excellent communication skills and a strong technical background.

Responsibilities

  • Answer questions from current and prospective customers about the features and performance of our products. Support customer selection of their system.
  • Help customers with software installation and hardware setup. Train customers regarding best use of Amptek’s products.
  • Respond to reported problems and either work them to closure or coordinate additional engineering staff or resources.
  • Perform product evaluations of Amptek’s products. Demonstrate new application.  This position requires hands on work in engineering labs to test and investigate issues at the system level.
  • Track customer issues and concerns. Contribute to the development of next generation products as a customer advocate.
  • Some travel, domestic and international, is expected.
    • Asia: 1-2 times per year
    • Europe: 1-2 times per year
    • Domestically: 2-4 times per year

Requirements

  • Undergraduate degree in engineering or physical science
  • Experience with the configuration and use of scientific instruments is required
  • Experience with instrumentation for analytical chemistry and/or radiation detection is desirable
  • Ability to install, configure, and troubleshoot Windows applications
  • Strong problem-solving skills. Demonstrated ability to diagnose, analyze, and troubleshoot a range of technical problems
  • Excellent communication skills (verbal and written)

Apply here